December 4, 2015
Listed below are the warning signs visible to a business or consumer customer that their system/network may have been compromised:
- Inability to log into online banking (thieves could be blocking customer access so the customer won’t see the theft until the criminals have control of the money).
- Dramatic loss of computer speed.
- Changes in the way things appear on the screen.
- Computer locks up so the user is unable to perform any functions.
- Unexpected rebooting or restarting of the computer.
- Unexpected request for a one time password (or token) in the middle of an online session.
- Unusual pop-up messages, especially a message in the middle of a session that says the connection to the bank system is not working (system unavailable, down for maintenance, etc.).
- New or unexpected toolbars and/or icons.
- Inability to shut down or restart the computer.
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Lost or Stolen Debit Card
To report a lost or stolen debit card, please call 1-800-500-1044.
Online Banking System Security
One of the main concerns customers have about banking online is security. The Bank of Zachary will NEVER ask for your ID or your password. You have already provided all of the personal information required when you joined the Bank of Zachary Online banking program. The Bank of Zachary's Online Banking product utilizes secure technology widely accepted and used by the banking and finance industry for Online commerce. Since technology is always changing, the Bank of Zachary will monitor new technology as they emerge to ensure that its Online Banking product remains secure.
Individual User Logins
Customers enrolled in the Bank of Zachary Online Banking Systems have an individual customer ID and password that identifies them online. The customer ID and password are required to successfully log into the Online Banking system to view account information or to pay bills online. This information is passed from the browser to the banking servers in encrypted form, so it is never exposed in clear text as it travels online. The system requires that passwords be changed once per year. Customers have the option to change passwords at will through the Online Banking System. Passwords should be kept secret and not shared with anyone.
Use of Encryption
The Bank of Zachary Online Banking system uses industry-standard SSL encryption to transfer information securely between the bank and the web browser. Customers can use Online Banking with browsers that support either 40-bit encryption or 128-bit encryption, but the 128-bit encryption is more secure. Current versions of Netscape and Microsoft Online Explorer support 128-bit encryption and can be downloaded online.
If there is no activity in an Online Banking session for a predefined period of time, the session will be automatically terminated, thereby preventing unauthorized use by another person.
Automatic Lockout Feature
To prevent unauthorized users from guessing passwords, the customer ID is automatically locked after three failed attempts to sign into the Online Banking system. The account will remain locked until the customer calls The Bank of Zachary's Online Banking department at 225-654-5647.
Computer viruses can damage your personal computer and/or cause loss of data. The two most common ways to contract a virus is by:
- Downloading and executing a program that contains a virus.
- Opening E-mail that contains a virus as an E-mail attachment.
Reduce the Virus Risk By:
- Using anti-virus software that is available at most computer stores.
- Updating your anti-virus software regularly with the most recent protection levels (Most updates are available online).
- Run anti-virus software in automatic protection mode at all times.