We value the health and well-being of our customers, staff and the communities we serve.
We are committed to providing our customers with the best banking service possible while facing the COVID-19 pandemic. We encourage you to use the Bank of Zachary digital tools to access your account, view transactions, check balances, pay bills and deposit checks. Please remain aware of potential scammers and cyber-criminals and practice caution prior to engaging with someone seeking information from you. Should you need assistance during this time, our staff is ready to help. We will continue to monitor the situation and provide updates as they relate to supporting our customers and communities.
UPDATE: Friday, March 27
At Bank of Zachary we are open for business. The COVID-19 virus has caused many changes in the last few weeks, but we want to assure you all is well and we are here to provide for your financial needs. Last week, we shared with you that we were transitioning to a Drive Thru only format but that customers who needed an appointment were welcome to call ahead and schedule one.
Many customers are using digital channels at this time - online banking or our Bank of Zachary App (mobile banking). For those who are not, and would like more information, you can call our account services department at (225) 654-5647 and easily be walked through the process with one of our friendly BoZ staff members. Don’t forget our automated telephone banking line as well (225) 654-1415. Also, in response to this crisis, Bank of Zachary has established questions at bankofzachary dot com as another tool to interact with us and have your questions or concerns addressed.
For our loan customers impacted by COVID-19, we are also offering a loan deferral program. If you are interested in taking advantage of this program, please contact your personal lender or reach out to our Loan Support Department at (225) 654-2701. Several of our customers are reaching out to us for that assistance.
Immediately, out of an abundance of caution as responsible citizens, we were proactive in transitioning all departments to rotating shifts. In addition, all staff members that could work from home were invited to do so. The health and well-being of our customers, staff and their families is our top priority.
These are challenging times, but Bank of Zachary is well prepared to weather the storm and continue to offer Banking the Way You Want in the Bank of Zachary Way. Do not hesitate to reach out with any questions or concerns and we will be happy to help. Our thoughts and prayers are with you and those impacted during this time.
UPDATE: Thursday, March 26
We hated to do it, but we have decided to postpone our upcoming Shred Days. We are not cancelling just postponing. There is some good news, however: 1. you have more time to purge your confidential documents and 2. we plan to add a Shred Day for our new branch in Watson.We will keep you informed of the new dates. Please stay safe and healthy!
UPDATE: Wednesday, March 25
There is so much good in the world during tough times, and the COVID-19 pandemic has brought out the best in people. However, there are still those who will prey on the vulnerable and take advantage of any situation. Please review the following information shared by the FDIC in order to protect yourself.
FDIC Consumer News: Scammers Pretending to be the FDIC
The Federal Deposit Insurance Corporation (FDIC) has received reports of fraudulent communications that have the appearance of being from this agency. These scams may involve a variety of communication channels, including emails, phone calls, letters, text messages, faxes, and social media. The messages might ask you to “confirm” or “update” confidential personal financial information, such as bank account numbers.
Here’s what you need to know to protect yourself against government imposters like these:
•The FDIC DOES NOT send unsolicited correspondence asking for money or sensitive personal information, and we’ll never threaten you.
•No government agency will ever demand that you pay by gift card, wiring money, or digital currency.
•The FDIC would never contact you asking for personal details, such as bank account information, credit and debit card numbers, social security numbers, or passwords.
FULL ARTICLE: https://www.fdic.gov/consumers/consumer/news/march2020.html…
UPDATE: Monday, March 23
Following the Governor’s Stay-at-Home order, Bank of Zachary is considered an essential business. We are open and we are here to serve you. We will continue to accommodate all business needs through the Drive Thru at each branch.
We encourage you to take advantage of the convenience of our ATM’s, Debit Cards, Online Banking, Mobile Banking and Telephone Banking (225) 654-1516. For more information or assistance with these services, please visit our website: www.bankofzachary.com or call us at 225-654-2701.
We pray everyone stays healthy and safe.
UPDATE: Friday, March 20
Bank of Zachary is offering a loan payment deferral program to certain customers impacted by COVID-19. If you are interested in taking advantage of this program, please contact your lender or reach out to our Loan Support department at (225) 654 - 2701. While this is certainly a challenging time for many of our customers, we take heart in knowing that our community is supportive and resilient. The Bank of Zachary is a proud member of that community and stands ready to help our friends and neighbors during this time.
UPDATE: Thursday, March 19
In the interest of serving our customers and assisting you with questions and concerns, we have set up a special email address for your use. Please use the email address questions at bankofzachary dot com as another tool to interact with us as we help you navigate these uncertain times.
UPDATE: Tuesday, March 17
Customer, employee and community health and well-being remain our top priority at Bank of Zachary. Beginning Thursday, March 19, our bank lobbies at all branches will be closed and we will offer full-service banking through our drive thru option only. Drive thru hours will remain the same: 9:00am to 5:30pm, Monday through Friday.
This decision was made after careful consideration of recent state and national mandates regarding the spread of COVID-19. Our team is available by limited in-person appointments for customers needing loan assistance, new account services or access to safe deposit boxes. Please reach out to your local branch or banker for an appointment or urgent banking needs.
We also want you to have the confidence that you can manage your banking anywhere, anytime. We strongly encourage you to use the Bank of Zachary digital tools for 24/7 account access. You can access your accounts through online banking, with the Bank of Zachary mobile app or by calling Telephone Banking (225) 654-1516.
Thank you for your continued trust and confidence in Bank of Zachary. Again, our Main Office number is (225) 654-2701. Please call us at any time with questions or concerns.
UPDATE: Monday, March 16
At Bank of Zachary, we are prepared to continue providing banking services to our customers in a safe manner. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers, staff and the communities we serve as the situation evolves.
We remind you of the convenience of ATMs, Online Banking, and Mobile Banking (BoZ App) and encourage you to take advantage of these services so you can bank anywhere at any time. For more information or assistance with these services, please visit our website or call us at (225) 654-2701. We will continue to update you regularly through our website www.bankofzachary.com and our social media platforms.